SIP0001: Concurrent Calls Exceed

DESCRIPTION

This alarm is triggered when the number of calls into the IVR exceed the licensed number of concurrent calls.

SEVERITY

2

IMPACT

This means that the number of calls licensed to be allowed in the IVR have exceeded the licensed limit. Calls will ring until the number of calls in the IVR are less than the licensed amount

TROUBLESHOOTING STEPS

1. Check the License Number of SIP Endpoints.

2. Check RoutingMediaService.log as it will output the number of calls in the IVR vs the licensed amount

APPLIES TO

IVR

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide